Last updated: 29 August 2026 · Applies from version 1.0 of the App
If you experience any issues with our mobile application, please don't hesitate to reach out to us at [email protected]. In order to provide us with the necessary details to address your concerns, we kindly request that you include a screenshot of the problem you are encountering. We will do our best to address your message as quickly as possible and ensure that your experience with our application is as seamless as possible. Thank you for your cooperation!
Quick Games is made by one person, so replies come from a human rather than a helpdesk — usually within a few days.
The more of this you can give us, the faster the answer:
Please do not send passwords or payment details — we never need them, and we cannot use them.
The App fetches each day's puzzles from our server. If you see No connection, check that you are online and tap Try Again. If you see Nothing for today yet, the day's puzzles have not been published at your local time yet — waiting a little and reopening the App usually settles it.
If Something went wrong keeps coming back for more than a few hours, that is worth an e-mail: it means the problem is on our side, and your message is how we find out.
Your progress is stored on your device only — there are no accounts and no cloud backup. Deleting the App, resetting the device or moving to a new phone without a full device restore will take your history and your streak with it, and unfortunately we cannot restore them: we never had a copy. See the Privacy Policy for why.